Privacy Policy

1. Information We Collect

When you interact with our website or services, we may collect information such as:

• Full name
• Email address
• Phone number
• Travel preferences or destination information
• Appointment and scheduling information
• Reservation information
• Information you provide when communicating with our team
• Information submitted through forms on our website
• Information necessary to process or administer a reservation or promotional offer

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and requests
• Process VIP Access requests
• Schedule and manage appointments
• Send appointment-related communications and reminders when you have provided the appropriate consent
• Process reservations and payments
• Provide information about our travel services and promotions
• Administer promotional programs and determine eligibility where applicable
• Improve our website, services, and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Appointment Text Messages

If you voluntarily provide consent to receive appointment-related text messages, we may use your phone number to send messages relating to your scheduled VIP Access appointment or other appointment-related communications.

Providing consent to receive appointment text messages is separate from submitting a request for our services. You may choose not to provide text-message consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, remember preferences, and improve our services.

We may also use analytics, advertising, or conversion-tracking technologies provided by third-party services.

You may be able to control or disable certain cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Third-Party Services

We may use third-party service providers to help operate our website and provide services to visitors and customers.

These services may include:

• Appointment scheduling platforms
• Payment processors
• Website hosting providers
• Analytics services
• Advertising and marketing platforms
• Email or communication services
• Other technology or service providers necessary to operate our business

For example, appointment scheduling may be provided through Calendly. When you use a third-party service, that provider may collect and process information according to its own privacy policy and terms.

We do not control the privacy practices of independent third-party providers.

6. Payment Information

When you make a payment, payment information may be processed by a third-party payment processor.

We may receive information necessary to confirm and administer your transaction, such as your name, transaction details, payment status, or other information provided by the payment processor.

Payment card information may be collected and processed directly by the applicable payment provider rather than stored by DGE Vacations.

7. Promotional Offers

If you participate in a promotional offer, we may collect and use information necessary to determine eligibility, administer the promotion, communicate with you, and fulfill applicable promotional requirements.

Promotional offers may be subject to separate terms, eligibility requirements, availability restrictions, and other conditions described in the applicable promotion.

8. How We Share Information

We may share personal information with trusted service providers and business partners when reasonably necessary to operate our website and provide requested services.

For example, information may be shared with providers responsible for:

• Appointment scheduling
• Payment processing
• Website hosting
• Customer communications
• Analytics
• Marketing and advertising
• Promotional fulfillment

We may also disclose information when reasonably necessary to comply with applicable law, legal processes, governmental requests, protect our rights or property, prevent fraud, or protect the safety of our customers, users, or others.

We do not sell your personal information as part of our ordinary business operations.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, administer promotions, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Your Choices

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your personal information is used

To make a privacy-related request, please contact us using the contact information provided below.

12. Marketing Communications

If you provide your contact information for marketing or promotional communications, you may unsubscribe from marketing emails by using the unsubscribe option included in those communications.

Appointment-related communications may continue where they are necessary to administer a requested or scheduled appointment.

Text-message communications are subject to the consent described in the Appointment Text Messages section above.

13. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

14. External Websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Dream Go Explore using the official contact information provided on our website.